Reports

We recommend the Assistant Secretary for Employment and Training capture lessons learned from the pandemic and use the information to develop performance standards for prompt payment of UI benefits under temporary UI programs.

We recommend the Assistant Secretary for Employment and Training establish policy that requires officials to issue guidance timely for ETA regional offices to monitor and measure the effectiveness of states' use of staffing to support the implementation of temporary UI programs.

We recommend the Assistant Secretary for Employment and Training establish policy that requires states to develop corrective action plans to address staffing related concerns negatively impacting permanent and temporary UI programs, as identified by regional offices during monitoring reviews.

We recommend the Assistant Secretary for Employment and Training establish policy that requires ETA officials to develop a business case analysis and supporting justification before suspending UI program integrity functions for states to manage workload surges during emergency events.